Help Centre
93pk Frequently Asked Questions
From opening an account to claiming bonuses, bKash deposits, cricket betting and safe gaming — you'll find answers to all your questions right here.
93pk is a trusted and reliable online gaming platform for players in Bangladesh. Whether you are opening an account for the first time, looking to deposit with bKash or Nagad, or wanting to learn more about slots and cricket betting — the Q&As below will give you accurate information quickly. Every answer is written in plain language so players of any age and experience level can understand easily.
Detailed Q&A
Account and Registration
To open an account at 93pk you need an active mobile number and a valid email address. Enter your name, number and preferred password in the registration form. You must be at least 21 years old. The whole process takes just a few minutes.
No, only one account per person is allowed. Creating multiple accounts using the same name, phone number or device is a violation of 93pk's rules. Doing so may result in all accounts being suspended and any deposited balance being forfeited.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Once you enter the code correctly, you can set a new password. If you have trouble, contact 93pk's 24/7 live chat support.
Identity verification is required for secure transactions at 93pk. You may be asked to upload a clear photo of your national ID card or passport. This information is kept strictly confidential and is used only for security purposes. Completing verification before large withdrawals speeds up the process.
Yes, 93pk is fully optimised for mobile browsers. The site runs smoothly in the browser of any Android or iOS smartphone. You can play all games, make deposits and withdrawals, and claim bonuses without downloading a separate app.
Deposits and Withdrawals
Deposits from bKash are usually credited to your account instantly. After sending money to the designated merchant number, your balance is updated once you enter the transaction reference number. During busy periods there may be a delay of a few minutes. If you have a problem, contact live chat with your reference number for assistance.
The minimum deposit at 93pk is ৳300, and this applies to every payment method (bKash, Nagad, Rocket, Upay). The minimum withdrawal amount is ৳500. Transactions below these limits are not possible.
Log in to your account, go to the deposit section and select Nagad. Send the required amount from the Nagad app to the number shown. Once the transaction is successful, enter the transaction ID and amount. Your balance will be credited within a few minutes.
Withdrawals at 93pk are generally completed within 15 minutes to 2 hours. If your account is verified and the wagering requirements on any bonus are met, the withdrawal process is faster. If you have trouble withdrawing, contact live chat support.
93pk does not charge any transaction fees itself. However, bKash, Nagad, Rocket or Upay may apply their own service charges. It is a good idea to check the charges in the relevant mobile banking app before making a transaction.
Games and How to Play
Go to the cricket betting section on 93pk and select BPL. You can place various types of bets before the match starts or while the game is in progress (live betting) — match winner, total runs, over/under and many more markets. Check the odds and amount before confirming your bet.
RTP stands for Return to Player — the average percentage of total bets returned to players over a given period. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned over the long term. This is a long-term average — results can vary from session to session.
At 93pk's live casino you will find real dealer games from leading providers such as Evolution Gaming and Ezugi. Dealers deal cards or spin the wheel via live streaming from actual studios. You place bets through the screen and see the results in real time — a genuine casino experience.
Yes. 93pk features games from the world's leading providers such as Pragmatic Play, PG Soft, JILI and Spribe. These providers' games run on internationally certified Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier increases steadily. You must "cash out" before the plane crashes — if you do, your bet is multiplied by the current multiplier and you win. If you cash out after the crash, you lose everything. Making the decision at the right moment is the core skill.
Bonuses and Promotions
When you open an account for the first time, you receive a 150% bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳2,000 you can start playing with ৳5,000 in total. To claim the bonus, activate the promo before depositing or let live chat know.
A 25x wagering requirement means you must bet the bonus amount 25 times before you can withdraw. For example, if you receive a ৳1,000 bonus you must complete a total of ৳25,000 in bets. Once this requirement is met, winnings from the bonus become withdrawable.
93pk's VIP programme has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. As a regular player you can naturally move up to higher tiers.
Weekly cashback based on your VIP tier is added to your account at the end of each week. Cashback is calculated on net losses. It can be withdrawn directly or used in games — conditions may vary by tier. Contact live chat for more details.
Most bonuses can be used on slots and table games. However, some promotions are for specific game categories — for example, a cricket betting bonus applies only to the sportsbook. Read 93pk's terms and conditions before claiming a bonus, or confirm with live chat which games it applies to.
Security and Responsible Gaming
93pk uses SSL encryption technology, which keeps all your personal and financial information secure. During login, deposits and withdrawals, your information is transmitted through encrypted channels. We never sell your information to third parties.
No. 93pk is for people aged 21 and over only. This condition must be confirmed during account registration. If an underage account is identified, it is closed immediately. We are committed to protecting minors from gambling.
93pk takes responsible gaming very seriously. You can activate self-exclusion, which will temporarily close your account for a set period. You can also set deposit limits. Contact live chat or email [email protected].
Yes. You can request permanent account closure at any time through 24/7 live chat or by email. Withdraw any pending balance before closing. Once permanently closed, the account cannot be reactivated.
Change your password immediately and notify us via 24/7 live chat or at [email protected]. Our security team will investigate quickly and secure your account. Always use a strong password and never share your login details with anyone.
Still have questions?
Our Bengali support team is ready to help you 24 hours a day, 7 days a week. Chat with us directly via live chat or write to us by email — you will receive fast and effective assistance.
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Help Centre
Read our information pages for responsible gaming guidelines and detailed terms and conditions.