Protecting Your Information Is Our Commitment
Your personal information on the 93pk platform is completely safe and secure — here we clearly explain how it is stored and used.
This Privacy Policy ("Policy") applies to all services and operations of the 93pk platform. By using this website, you are considered to have fully accepted the terms of this Policy. If you disagree with any term of this Policy, please refrain from using our services.
What Information We Collect
We collect various types of information for account registration, payment processing, and service delivery on the 93pk platform. Your privacy is very important to us and we collect only the information that is necessary.
1.1 Information You Provide Directly
Information you provide yourself includes:
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number
- Residential address
- Payment account details (bKash, Nagad, Rocket, Upay numbers)
- Account login credentials (username and password stored in encrypted form)
- Information provided during contact and support requests
1.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device type
- Login time, session duration, and usage patterns
- Gaming history, betting records, and transaction details
- Information collected through cookies and similar tracking technologies
- Referral source and site navigation patterns
1.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we sometimes verify information through trusted third-party service providers. These third parties operate under our privacy policy and follow their own data protection standards.
Purposes for Using Information
93pk uses your personal information for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Registration process, login verification, account recovery, and security assurance. |
| Payment Processing | Completing deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. |
| Identity Verification (KYC) | Age confirmation (21+), fraud prevention, and ensuring legal compliance. |
| Service Improvement | Improving platform functionality and analyzing user experience. |
| Communication | Providing support, sending important notices, and account-related information. |
| Responsible Gaming | Identifying problematic gaming behavior and taking preventive measures. |
| Legal Compliance | Complying with applicable laws and regulations and fulfilling legal obligations. |
Sharing and Disclosure of Information
93pk does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We rely on some trusted technology and payment service providers to operate our platform. These partners are given limited access only to the information needed for specific tasks and are required to operate under our privacy policy.
3.2 Legal Requirements
Information may be disclosed in response to court orders, legitimate investigation procedures, or demands from authorities under applicable law. In such cases we provide only the information that is legally required.
3.3 Fraud and Security
Information may be shared as needed for fraud detection, anti-money laundering, and protecting platform security. This is essential for safeguarding users' assets and information.
3.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases we will notify users in advance and the new authority will also be required to maintain the same privacy standards.
Data Retention and Security
4.1 Retention Period
Your personal information is retained while your account is active and for a defined period after account closure to meet legal obligations. Financial transaction records are retained in accordance with applicable law.
4.2 Security Measures
93pk uses industry-standard security technology to protect your information:
- SSL Encryption: All data transfers are secured through TLS encryption.
- Encrypted Storage: Passwords and sensitive information are stored in hashed form.
- Access Controls: Only authorized staff have access to specific information.
- Regular Audits: Security measures are regularly tested and updated.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Two-Factor Verification: Two-step verification available for account access.
However, it is not possible to guarantee 100% security for data transfers over the internet. We make every effort, but users are advised to remain aware of potential risks.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience and ensure service functionality.
5.1 Types of Cookies
- Essential Cookies: Required for core platform operations — login sessions, security tokens, and payment processes.
- Functional Cookies: For remembering your preferences and settings — language preferences, game settings.
- Analytics Cookies: For analyzing usage patterns to improve service quality.
- Security Cookies: Used for fraud detection and account protection.
5.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working and may cause issues with login and payment services.
Your Rights and Choices
As a user of the 93pk platform, you have the following rights over your personal information:
6.1 Right to Access Your Information
You can request at any time to find out what information we hold about you. Much of the information can also be viewed directly from the account settings page.
6.2 Right to Correct Your Information
If any of your stored information is incorrect, you can request a correction. General information can be updated directly from your account profile; for changes to identity-related information, please contact the support team.
6.3 Right to Delete Your Information
In certain circumstances you can request deletion of your information. However, it may not be possible to delete all information immediately due to legal obligations, ongoing disputes, or financial regulatory requirements.
6.4 Right to Opt Out of Marketing Communications
You can stop receiving our promotional emails or messages at any time. Change your notification preferences from account settings or write to [email protected]. Essential account notifications (transaction confirmations, security alerts) will always be sent.
6.5 Filing a Complaint
If you have any concerns about the protection of your information, please contact us directly first. We take all complaints seriously and work to resolve them quickly.
Protection of Minors
93pk is a platform operated only for those aged 21 and above. We do not intentionally collect any information from minors.
- An age verification process is mandatory at the time of registration.
- If we learn that a minor has registered, that account will be closed immediately.
- Any minor's information collected will be deleted immediately.
- If access by a minor is suspected, an attempt will be made to notify the parent or guardian.
If you suspect that a minor is using our platform, please notify our support team immediately.
Protection of Payment Information
We follow the highest security standards for financial transactions. When making payments via bKash, Nagad, Rocket, and Upay:
- All transactions are processed through encrypted connections.
- Full payment account numbers are never stored on our servers — they are kept in masked format only.
- An additional verification layer is used for each transaction.
- Suspicious transactions are automatically flagged and reviewed.
The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours.
Third-Party Links and Services
Our platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers have their own privacy policies and the use of your information on their platforms is governed by their own policies.
Payment gateway services (bKash, Nagad, Rocket, Upay) follow their own privacy and security policies. We are not responsible for the data protection practices of these third parties and we recommend that you review their own privacy policies.
Policy Changes and Updates
We may update this privacy policy from time to time. For significant changes:
- A notice will be displayed on the platform.
- Registered email addresses will be notified of the changes.
- The date of change and a brief description will be noted at the top of the policy.
Continued use of the platform after changes will be considered as acceptance of the revised policy. We recommend that you review this page regularly.
Applicable Law and Dispute Resolution
This privacy policy is governed by applicable international data protection standards and the laws applicable to 93pk's area of operations. Any dispute relating to this policy will first be attempted to be resolved through direct discussion.
If you have any complaint regarding your data protection rights, please contact our support team directly. We are committed to resolving any concerns quickly and effectively.
Responsible Gaming and Data Protection
We analyze information about users' gaming behavior only for their protection. To ensure responsible gaming:
- Gaming patterns beyond normal levels are monitored.
- Users are given the opportunity for support when needed.
- Self-exclusion requests are applied immediately and remain in effect for the specified period.
- Deposit limit settings are stored securely.
To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy-related questions?
Our support team is available 24 hours a day, 7 days a week to serve you. Contact us via live chat or write to us by email.